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Terms & Conditions

Boring but necessary in this day and age.........

Tim Howell Web Design  - Terms and Conditions

(Please ensure that you read and understand these conditions.)

 

  1. Contract: The client’s approval for work to commence shall be deemed a contractual agreement between the client and TIMHOWELL WEB DESIGN. Important: Approval for the work to commence and payment of the advance fee indicates that the client accepts the terms and conditions outlined in this document.
  2. TIMHOWELL WEB DESIGN Intellectual Copyright: TIMHOWELL WEB DESIGN will hold, where applicable, intellectual copyright or user rights of any material, including any source code and original images created for the client until payment of the final invoice. At this time we will transfer this intellectual copyright to the client.
  3. Clients Responsibilities with Regard to Copyright: In situations where the client provides images, text, animations or any other content for their website they are legally responsible for ensuring that this material does not infringe any copyright. Certain images provided by TIMHOWELL WEB DESIGN in the construction of the website may have been purchased under licence from stock image suppliers. These images are generally only licensed for use on a single website and may not be used in publicity material. The website owner is legally responsible for ensuring that this does not happen. If you wish to use any images from the site for other purposes please contact us for clarification.
  4. Registration Charges: All third party costs arising from the registration of a domain name shall be met by the Client. TIMHOWELL WEB DESIGN recommend that clients register their own domain names so that they have full ownership of these but where we have registered a domain name on the client’s behalf we agree to transfer this domain name to the client immediately upon request and without charge. Where TIMHOWELL WEB DESIGN have undertaken to manage the domain name renewal on a clients behalf, the client accepts liability for any costs incurred if cancellation instructions are not received 30 days or more prior to the renewal date.
  5. Search Engine Promotion: TIMHOWELL WEB DESIGN is not responsible for the client’s on-going web site promotion. Should the client require the site to be promoted on an ongoing basis a separate contract must be agreed. The order in which websites are ranked in the natural search results is controlled by the search engines. While we can optimise your site for this we are unable to make any guarantees about the success of any search engine promotion activity. 
  6. Cancellation: Should the client wish to cancel at any point during the process they shall remain liable for the work that has taken place and shall be invoiced accordingly.
  7. IMPORTANT! Failure to Provide Required Website Content: We are a small business. To remain efficient we must ensure that work we have programmed is carried out at the scheduled time. On occasions we may have to reject other work and enquiries to ensure that your work is completed at the time arranged.
    This is why we ask that you provide all the required information in advance. On any occasion where we cannot progress your website because you have not provided the required information when you have agreed to do so, and we are delayed as result, we reserve the right to impose a surcharge of up to 25%. Also, if your job involves Search Engine Optimisation we need the text content for your site in advance so that the SEO can be planned and completed efficiently.
    If you agree to provide us with the required information and subsequently fail to do within four weeks of project commencement we reserve the right to close the project and the balance remaining becomes payable immediately.
    Simply put, all the above condition says is do not give us the go ahead to start until you are ready to do so.
    NOTE: Text content should be delivered as a Microsoft Word (or similar) document with the pages in the supplied document representing the content of the relevant pages on your website. These pages should have the same titles as the agreed website pages. Contact us if you need clarification on this.
  8. Conceptualising: Conceptualising is the process of producing website concepts for clients. Concepts can include site mock ups, graphics and design proposals. For higher cost websites this will be included but for low cost sites (below £500) please bear in mind that unless previously agreed, only three concept designs will be provided. You should therefore ensure that you let us have your preferred colour scheme and design requirements beforehand. If you don’t do this we will design the website appropriately but if it is not to your taste we may not be able to rework the website without additional charges. This is why it is often best to show us another website that you like as an example of what you require.
  9. Travel Time and Expenses: Travelling time to and from customer premises is not generally included in our estimate. TIMHOWELL WEB DESIGN LTD reserves the right to make a charge for travelling time at our normal consultancy rates. Likewise TIMHOWELL WEB DESIGN reserve the right to charge for travelling expenses based on 65p per mile. (NOTE: There will be no charges for travelling time or expenses incurred before you give your approval for work to commence.)
  10. Quotations: The price quoted to the client is for the work agreed on the quotation only. Should the client decide that changes are required after work on the website commences, then we will accept these changes with the provision that additional charges may have to be negotiated.
  11. Advance Payment: An advance of 50% of the total cost of the project is required before work can commence. After work commences this is non-refundable. 
  12. Payment terms:  Payment is currently accepted by cheque or electronic transfer in GBP Sterling, unless otherwise agreed. If your cheque is returned by the bank as unpaid for any reason, you will be liable for a "returned cheque" charge of £30. 
  13. Payment: Payment of any balance will be due within 30 days of final invoice date. Full publication of the Web Pages may take place only after full payment has been received. Any material previously published may be removed if payment is not received. When this occurs a minimum charge of £25 will be required to have the site restored. 
  14. Late Payment: Accounts that have not been settled within 7 days of our final reminder may incur a late payment charge of 10% of the amount outstanding.
  15. Future Support: The website is provided to and accepted by the client as a fully functioning, completed work. TIMHOWELL WEB DESIGN is not responsible for future support. This support can normally be provided upon request and for an agreed fee. No guarantee of future support is given unless an ongoing support package is negotiated.
  16. Future Site Problems: Unfortunately malicious software, spyware, viruses and website hacking are facts of life on today’s Internet. It is highly unlikely that these will affect your website, and TIMHOWELL WEB DESIGN will endeavour to protect it from this as much as we can during its creation.  We cannot be held responsible for problems that develop on completed sites as a result of illegal activity.
  17. Compliance with Ecommerce, Accessibility or Other Regulations: We design websites in accordance with the client’s specifications. It is the client’s responsibility to ensure that the website and its content comply with standing regulations. We cannot accept responsibility for any failure to comply with regulations related to accessibility, selling online or those related to a specific business or trade. We can research this on the client’s behalf upon request, but in any business where complex compliance issues exist we recommend that the client takes legal advice from their company lawyer.

Notes:

Should TIMHOWELL WEB DESIGN waive any of these terms on an individual basis, this shall not affect the validity of remaining clauses or commit TIMHOWELL WEB DESIGN to waive the same clause on any other occasion.

By agreeing to these terms and conditions your statutory rights are not affected. 

 

TIMHOWELL WEB DESIGN reserves the right to change or modify any of these terms or conditions at any time. Should clarification of any of the above be required please contact us.